Our retail sector expertise

Modern IT for modern retail

We understand your challenges to remain competitive and resilient and we are able to help you overcome them. Whether it's increasing customer loyalty by improving the shopping experience, integrating online and in-store sales channels, confronting increased competition or managing the risk of reduced margins.

Companies in the retail sector rely on our technological expertise in infrastructure and other associated services.

Tell us about your needs

They trust us

YOUR CHALLENGES

OUR SOLUTIONS

Understanding customer needs

Better understanding customer expectations allows you to create a more satisfying purchasing experience that promotes loyalty and retention.

Data analysis housed in Edwin

You take advantage of data to segment customers, personalize offers, optimize prices and measure results as you interact with customers through various touchpoints.
R2i’s Cloud infrastructure solutions allow retail companies to centralize their data and house their advanced analytics tools.

Effective inventory management

Inefficient inventory management poses several challenges for retail businesses. Out-of-stocks lead to lost revenue and customer dissatisfaction. Surpluses tie up capital and increase storage costs.

Automation of inventory and order management

Retail businesses use Edwin, R2i’s cloud, to house their automated inventory management. This allows you to use IoT sensors to monitor stock levels in real time, AI algorithms to optimize orders, and dashboards for centralized and efficient management.

Data security

Cybercriminals are targeting retail businesses to access sensitive customer data and carry out fraudulent transactions.

Protect sensitive data and transactions

Retail businesses can protect data by implementing IDS/IPS systems to monitor suspicious activity, training employees and customers against phishing, and securing online transactions with SSL/TLS encryption and multi-factor authentication (MFA). Edwin meets the highest security standards, including AES 256 data encryption.

Case study

Infrastructure modernization in Edwin, the R2i Cloud

To improve the customer experience and optimize its operations, a Canadian retail chain decided to modernize its IT infrastructure. Its legacy systems no longer corresponded to current needs.

Challenges

Omnichannel customer experience: providing a seamless and consistent purchasing experience across different channels (online, in-store, mobile).
Inventory management: optimize management to avoid shortages and surpluses.
Data analysis: Analyze data to understand customer behavior and adapt marketing strategies.

Solution

The company decided to modernize its IT infrastructure by adopting Edwin, R2i’s Cloud solution, and integrating advanced technologies such as artificial intelligence (AI) and the Internet of Things (IoT). The key stages of this modernization were:

Migration to the cloud: R2i carried out a comprehensive assessment of the existing infrastructure and developed a detailed migration plan, including upgrading existing environments.

The team, made up of company and R2i staff, migrated systems and applications to the Edwin platform in order to benefit from the flexibility and scalability offered by this type of infrastructure.

Systems integration: the various inventory, sales and customer relationship management systems were integrated by an external software firm via APIs, to allow a unified view of operations.
Use of AI and IoT: AI is now used to analyze customer data and predict trends, while IoT helps track inventory in real time and optimize inventory management.

The biggest challenge was to design a telecommunications network that would efficiently connect the client’s existing data centers with R2i’s data centers, as well as all the client’s sites across North America. We implemented a private dark fiber network with five distinct connections to link the infrastructure to the four data centers.

— Martin Buissière, Infrastructure and Cloud Architect, R2i

Results

The solution was successfully deployed on schedule.

Improved customer experience: Customers benefit from a seamless and personalized shopping experience across all channels.
Inventory optimization: Inventory management is optimized, eliminating shortages and surpluses.
Data-driven decisions: Data analysis allows the company to better understand customer behavior and adapt business strategies.