For Ingy Sarraf, Chief Operating Officer and Chief Financial Officer at GURU Beverage Inc., moving to Edwin was not only a technology decision. It was also a way to reduce risk, strengthen collaboration and gain peace of mind.

The Limits of a Manual Backup Process

Before Edwin, GURU operated physical servers and managed its backups manually.

“Someone had to remember every night to take the backup home with them.”

The process required constant attention. If the person responsible was unavailable, someone else had to be assigned to remove the backups from the premises.

GURU did not want backup copies left in the same location as its servers. A fire, flood, equipment failure or other unexpected event could affect both the production environment and the backups intended to protect it.

“What concerned me most was the risk of a physical failure or simply human error. We were very dependent on people, and of course that was a concern.”

This is a common vulnerability in manual processes. Even when procedures are clearly defined, their effectiveness still depends on someone remembering to complete every step, every time.

Reducing Dependence on Individual Actions

For GURU, the issue was not a lack of commitment from its employees. The problem was that the process itself relied too heavily on individual actions.

If someone forgot, was away or assumed another person had completed the task, a backup could remain on-site. The organization therefore needed a more reliable approach that did not depend on a nightly reminder.

Moving to Edwin helped GURU transition away from this physical and manual model while establishing an environment better aligned with its operational needs.

The objective was straightforward: reduce uncertainty and give the company greater confidence in the infrastructure supporting its systems and data.

A Migration Built on Collaboration

The transition to Edwin involved three main groups: the R2i team, GURU’s IT consultant and the integrators responsible for implementing the company’s ERP.

According to Ingy, their ability to work together contributed directly to the success of the project.

“The migration to Edwin was very smooth. There were really three parties involved: the R2i team, our IT consultant and the integrators who implemented our ERP. We all worked together throughout the process.”

A cloud migration often touches several parts of an organization’s technology environment. Responsibilities must be clearly coordinated, particularly when infrastructure, applications and an ERP system are involved.

For GURU, maintaining communication among all three parties helped create a smooth transition and ensured that the different components of the project remained aligned.

Knowing What Is Changing and When

The relationship did not end once the migration was completed.

One aspect Ingy particularly values is the communication that takes place before a change is made to the environment.

“Whenever something changes in the system, we are notified before the change is made.”

This visibility matters. It allows GURU to understand what is happening in its environment, anticipate potential impacts and maintain greater control over its operations.

Proactive communication also builds trust. Instead of discovering a change after the fact, the company knows what to expect and can ask questions when needed.

Technology Supported by a Human Relationship

While Edwin provided the technology environment GURU needed, the human relationship with R2i remained a central part of the experience.

“Then there is the human connection. We have maintained a great relationship, and we really feel well taken care of.”

For GURU, support is not limited to resolving technical issues. It also means having access to people who understand the company’s environment and remain involved over time.

This continuity helps create a genuine partnership between the internal team, its advisors and the specialists managing the infrastructure.

More Time to Focus on the Business

For a Chief Financial Officer, technology risks can quickly become business risks. Infrastructure failures, unavailable data and weaknesses in backup processes can affect operations, finances and the organization’s ability to recover from an incident.

By moving away from a process that relied on someone physically transporting backups every night, GURU gained greater peace of mind.

As Ingy explains:

“That allows me to sleep better at night and, as CFO, focus on the company’s financial situation rather than worrying about security.”

That may be the most meaningful result of the project. When the infrastructure is stable, the processes are dependable and the right people are available, executives can spend less time worrying about technology and more time focusing on the business.

Is Your Backup Process Still Too Dependent on People?

Manual backups may work until someone forgets, is unavailable or cannot access the premises. They can also leave an organization vulnerable when backup copies remain too close to the systems they are meant to protect.

R2i can help you assess your current infrastructure, identify operational risks and plan a transition to a more resilient cloud environment.