PODCAST : EP32 – IT Partnership – Managed Services vs. Concierge Services

In this new episode of Tech & Houblon, Luc Dumoulin welcomes Jonathan Gallant-Couturier, Service Delivery Manager at R2i, to explore how managed services and IT concierge services can support organizations in their day-to-day operations.

The conversation sheds light on the differences between proactive systems management and on-demand support tailored to the needs of internal teams. Jonathan explains how these approaches provide access to a broad range of expertise, make costs more predictable and allow IT teams to focus on their priorities.

Throughout the episode, discover the importance of a structured onboarding process, clearly defined responsibilities and regular communication. The discussion also highlights the close relationships and partnership approach that guide R2i’s support, with a shared goal: supporting operations and improving the user experience.