Outsourced IT Services

Focus on your business. Not IT.

If IT isn’t your core business, then you shouldn’t have to invest so much time and money into it. Outsourcing your IT services lets you focus on growing your business while world-class experts manage your IT services for you (at a fraction of the cost of hiring a full IT team).

Maybe you don’t have an IT team, or maybe your team is overwhelmed with tasks. Maybe you need a specialist and can’t afford to hire the best. Maybe you need to improve security, or reduce IT costs, or increase performance.

Whatever your situation, outsourced IT services from R2i can help
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R2i: 10 Years of Canadian Outsourced IT Services

With more than 50 IT experts, the R2i team provides a wide range of IT services. When you work with us, you are outsourcing to a leading Canadian partner committed to your IT success.

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  • 10 years of service
  • 3 ISO certifications and EcoVadis
  • 4 central Canadian data centers
  • 99.99% cloud availability
  • 24/7 support
  • 50+ IT experts
  • Local offices in Toronto, Montreal & Ottawa
  • 100% commitment to your needs

Fully Managed IT Outsourcing

Whatever your IT goals, our multidisciplinary team of more than 50 IT specialists has the expertise to help you reach them. Our specialists have in-depth knowledge and extensive certifications for the most in demand technologies, from established legacy systems to the newest cutting-edge technology.

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“You are an exemplary partner, with incredible expertise, know-how and a work ethic that has given confidence. You responded promptly to issues during the migration, and we are confident for the future.”

— Dany, IT Director

“4CAD Group chose R2i with the objective of offering its customers turnkey solutions that are flexible and secure, from product design to manufacturing and from the IoT to the CRM. Thanks to this collaboration, 4CAD Group can provide their clients with additional peace of mind while focusing on their core business: integration.”

— Gwenaël Hebert - 4Cad Group Subsidiary Manager

“I can finally sleep at night.”

— François, Senior Director, IT Infrastructure and Services

Focus on your business. Not IT.

If IT isn’t your core business, then you shouldn’t have to invest so much time and money into it. Outsourcing your IT services lets you focus on growing your business while world-class experts manage your IT services for you (at a fraction of the cost of hiring a full IT team).

  • Streamline Projects
    Simplify and accelerate your IT project management by outsourcing to R2i’s experiences specialists.
  • Progress Faster
    Reach your IT goals faster by outsourcing to experts who know the most efficient methods and tools.
  • Lower Costs
    Outsourcing IT reduces risks, delays, and unforeseen issues, so you have fewer surprise costs, lower TCO, and more productivity.
  • Get Support Anytime
    Our Canada-based bilingual monitoring center (level 1 to 3) is available 24/7 to support your business.


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50+ IT Experts
R2i’s team of specialists have in-depth knowledge and extensive certifications for everything from the most established legacy systems to the newest cloud technology.
24/7 Support
Our bilingual operations centers proactively monitor your IT environment 24/7, every day of the year, from offices across Canada.
5 ISO Certifications & EcoVadis
As the most certified cloud services provider in Canada, R2i is proud to offer you the highest levels of security and robustness.
Custom IT Storage Technology
Edwin, R2i's cloud is a more flexible and personalized alternative to major cloud providers, and an unequaled 99.99% cloud availability.
Right Next Door
R2i has local offices in Toronto, Montreal, and Ottawa and 5 central Canadian data centers. You’ll work with a Canadian team that’s right next door.
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Your business deserves the best IT support to reach your goals. To start outsourcing or learn more, contact the R2i team. Our IT consultants are happy to answer your questions.


  • How much does it cost to outsource customer service?

    The cost to outsource customer service can vary widely depending on factors such as the location of the outsourcing provider, the scope of services, the level of expertise required, and the specific needs of your business. Generally, outsourcing customer service can cost anywhere from a few dollars per hour for basic services in lower-cost regions to significantly higher rates for specialized or premium services in higher-cost regions.

    It's important to request quotes and compare offerings from different outsourcing providers to get a better understanding of the costs involved. Additionally, consider the potential benefits, such as improved customer satisfaction and more efficient operations, when evaluating the cost-effectiveness of outsourcing customer service for your business.

  • What IT service can be outsourced?

    A wide range of IT services can be outsourced to specialized providers. Some common IT services that are often outsourced include:

    Help Desk and Technical Support: Providing end-user assistance and resolving technical issues.

    Infrastructure Management: Managing and maintaining IT hardware, software, and networks.

    Application Development and Maintenance: Creating, updating, and managing software applications.

    Data Center Management: Hosting and managing data centers and server infrastructure.

    Cloud Services: Utilizing third-party cloud platforms for data storage, computing, and applications.

    Network Management and Security: Monitoring and securing networks, firewalls, and cybersecurity measures.

    Database Management: Handling database administration, maintenance, and optimization.

    Backup and Disaster Recovery: Ensuring data backup, recovery planning, and continuity in case of disasters.

    IT Consulting: Providing strategic technology advice and planning for business growth.

    Managed Services: Comprehensive technology management, including monitoring, maintenance, and support.

    Remote Monitoring and Management (RMM): Monitoring and managing IT systems remotely for proactive issue resolution.

    Vendor Management: Managing relationships with technology vendors and suppliers.

    IT Training: Providing training for employees on software, systems, and cybersecurity best practices.

    Cybersecurity Services: Implementing and managing security measures to protect against cyber threats.

    Data Analytics: Analyzing and interpreting data to derive insights for business decisions.

    Virtualization Services: Creating virtual instances of hardware, software, or networks for improved efficiency.

    IoT Solutions: Developing and managing Internet of Things (IoT) devices and platforms.

    Software Testing: Ensuring the quality and functionality of software through testing and quality assurance.

    IT Procurement and Asset Management: Managing technology purchases and tracking assets.

    Unified Communications: Managing communication tools like VoIP, video conferencing, and messaging.

    The decision of which IT services to outsource depends on your business's specific needs, goals, and resources. It's important to carefully assess your requirements and select a reputable outsourcing partner with expertise in the desired area.

  • Why I should use an it outsourced service?

    Using an IT outsourced service offers several benefits for your business:

    Cost Savings: Outsourcing eliminates the need for hiring and training in-house staff, reducing labor and operational costs.

    Access to Expertise: Gain access to specialized IT skills and knowledge from experienced professionals.

    Focus on Core Business: Outsourcing IT tasks allows your team to focus on core business activities and strategic initiatives.

    Scalability: Easily scale IT resources up or down based on your business needs without the overhead of hiring or downsizing.

    Advanced Technology: Leverage cutting-edge technologies and best practices without investing in constant upgrades.

    Efficiency and Productivity: Outsourced providers often offer efficient processes and tools, leading to improved productivity.

    24/7 Support: Many IT outsourced services provide round-the-clock technical support, minimizing downtime.

    Risk Mitigation: Expert providers ensure compliance, data security, and disaster recovery, reducing risks.

    Quick Implementation: Outsourced teams can quickly implement solutions, saving time compared to internal setup.

    Focus on Innovation: Free up internal resources to focus on innovation and strategic growth rather than routine tasks.

    Flexibility: Tailor services to your specific needs and adjust as your business evolves.

    Global Reach: Access talent and services from around the world, expanding your capabilities.

    Reduced Management Burden: Outsourcing minimizes the need for managing IT personnel and tasks.

    Rapid Problem Resolution: Skilled outsourced teams can swiftly address technical issues and minimize disruptions.

    Industry Knowledge: Benefit from the provider's industry insights and expertise to make informed IT decisions.

    Cost Predictability: Outsourced services often come with predictable pricing models, making budgeting easier.

    Better Customer Experience: Improved IT systems lead to enhanced customer experiences and satisfaction.

    Compliance and Security: Ensure adherence to industry regulations and robust data security measures.

    Resource Allocation: Allocate internal resources strategically and allocate funds where they have the most impact.

    Long-Term Partnership: Establish a valuable long-term partnership with an IT provider invested in your success.

    Using an IT outsourced service can streamline operations, enhance efficiency, and provide access to top-tier expertise, ultimately contributing to your business's growth and success.

  • When to outsource it services?

    You should consider outsourcing IT services under the following circumstances:

    Lack of Expertise: When your business lacks the specialized skills or knowledge required for specific IT tasks.

    Resource Constraints: If you don't have the internal resources or budget to hire and train a dedicated IT team.

    Focus on Core Activities: When you want to free up your team to concentrate on core business functions and strategic initiatives.

    Project-Based Needs: For one-time or short-term projects that require specific IT expertise.

    Scalability Requirements: When your IT needs fluctuate, and you need to quickly scale resources up or down.

    Cost Efficiency: If outsourcing is more cost-effective than hiring and managing an in-house IT team.

    Technological Advancements: When you want to leverage the latest technologies and best practices without investing in constant upgrades.

    24/7 Support: If you require continuous technical support and round-the-clock monitoring.

    Data Security and Compliance: When you need to ensure data security, compliance with regulations, and disaster recovery.

    Time Constraints: For tasks with tight deadlines that your internal team may not be able to meet.

    Geographical Reach: When you want to access talent and services from different regions or countries.

    Efficiency and Productivity: If you aim to improve efficiency, streamline processes, and enhance productivity.

    Risk Mitigation: When you need expert guidance to minimize risks associated with IT operations.

    Innovation and Expertise: For access to specialized IT expertise and insights to drive innovation.

    Reduced Management Burden: If you want to reduce the burden of managing IT personnel and tasks.

    Business Growth: When your business is expanding and requires a scalable IT solution.

    Complex Projects: For complex IT projects that require a multidisciplinary approach and diverse skills.

    Adherence to Best Practices: When you want to ensure adherence to industry best practices and standards.

    Cost Predictability: If you prefer predictable costs with well-defined pricing models.

    Long-Term Strategy: If you're looking for a long-term partnership to support your evolving IT needs.

    Evaluate your business requirements, goals, and available resources to determine if outsourcing IT services aligns with your needs and can provide the benefits you're seeking.