R2i Has Achieved It’s ISO 9001 Certification!

R2i is extremely pleased to announce our 5th ISO certification and guidance, ISO 9001. This certification is a globally recognized standard that sets out the criteria for a quality management system (QMS). Developed by the International Organization for Standardization (ISO), ISO 9001 outlines the principles and requirements a company or organization should follow to ensure that its products or services consistently meet or exceed customer expectations. This standard emphasizes a process-based approach to quality management, encouraging organizations to identify, monitor, and continually improve their processes. Obtaining ISO 9001 certification signifies a commitment to quality, customer satisfaction, and a systematic approach to managing business processes, fostering trust among customers and stakeholders. 

“Information security is essential to offering first-rate services to our clients and to maintaining a relationship based on trust,” explains Benoit Martel, president of R2i. “By obtaining our ISO 27001 and 27018 certifications, we’ve demonstrated our commitment toward data protection whether the data is our own or our clients’. I am very proud of this accomplishment and would like to thank the entire team involved in this project. I would also like to applaud the efforts of our employees, each of whom play a role in ensuring our data is protected, digitally and physically.” 

What is ISO 9001?  

ISO 9001 is a standard for quality management systems (QMS) developed by the International Organization for Standardization (ISO). The certification is awarded to organizations that demonstrate compliance with the requirements outlined in the ISO 9001 standard. The standard focuses on various aspects of quality management, with the goal of ensuring that organizations consistently meet customer expectations and deliver products or services that meet high-quality standards. 

Key principles and requirements of ISO 9001 include: 

• Customer focus: Organizations must understand and meet customer requirements, striving to enhance customer satisfaction. 
• Leadership: Top management is expected to provide leadership and create a quality-focused culture within the organization. 
• Involvement of people: Employees at all levels should be involved and engaged in achieving the organization’s quality objectives. 
• Process approach: The standard encourages the use of a process approach to managing activities and resources, which can lead to improved efficiency and effectiveness. 
• Systematic approach to management: Consistent processes and an ongoing focus on improvement are essential for achieving and maintaining quality. 
• Continual improvement: Organizations are expected to continuously improve their processes and overall performance. 
• Evidence-based decision making: Decisions should be based on the analysis of data and information. 
• Relationship management: Building and maintaining positive relationships with relevant interested parties, including customers, suppliers, and employees, is emphasized. 

The ISO 9001 certification is important for several reasons: 

• Enhanced Credibility and Trust: ISO 9001 certification is globally recognized and signifies that an organization is committed to delivering high-quality products or services. 
• Market Access and Competitiveness: Many clients and customers prefer or require their suppliers to be ISO 9001 certified, providing organizations with a competitive advantage and broader market access. 
• Improved Efficiency and Effectiveness: Implementing the ISO 9001 standard often leads to streamlined processes, increased efficiency, and a reduction in errors, which can contribute to cost savings and improved overall performance. 
• Customer Satisfaction: By focusing on meeting customer requirements and continuously improving processes, ISO 9001 certification can lead to increased customer satisfaction and loyalty. 
• Risk Management: The standard encourages organizations to identify and manage risks, helping them anticipate and respond to potential issues more effectively. 
• Global Recognition: ISO 9001 is an international standard, making the certification universally recognized and accepted, facilitating international trade and collaboration. 

In summary, ISO 9001 certification is a mark of a well-implemented quality management system, demonstrating an organization’s commitment to delivering quality products or services, improving processes, and enhancing customer satisfaction. 

R2i is a leader in cloud solutions (public, private, or hybrid cloud), 24/7 managed services, data center solutions, and digital transformation. 

With a host of certifications, including ISO 27001, ISO 27017, ISO 27018, ISO 26000, and our new ISO 9001 compliancy as well as SOC 2 TYPE 2, and TIER III, you can trust R2i to continuously improve security compliance, and maintenance for your cloud environments. 

Edwin’s multiple Canadian-based ISO certified cloud infrastructure features x86, IBM Power, and SAP Hana offerings. R2i is headquartered in Montreal with offices in Ottawa and the GTA.