R2I ACHIEVES AN EXCEPTIONAL NPS OF OVER 80, DEMONSTRATING UNRIVALLED CUSTOMER SATISFACTION
R2i is proud to announce an outstanding Net Promoter Score (NPS) of 80+ in its recent survey of customer satisfaction. This remarkable result underlines our ongoing commitment to excellence and the exceptional level of satisfaction among our customers.
NPS is a globally recognized indicator for measuring customer loyalty and satisfaction. It is also a testament to R2i’s commitment to providing first-class IT solutions tailored to the unique needs of our customers. The results of this survey reveal that a large majority of our customers not only trust R2i, but are also very likely to recommend our services to others.
“Receiving an NPS score of 80+ is a testament to the trust our customers have in R2i,” said Benoit Martel, President of R2i. “We are immensely grateful for our customers’ support and feedback, which fuels our passion for continuous improvement and the delivery of cutting-edge IT solutions.”
The key elements of this success are as follows:
Customer-centric approach: R2i’s customer-centric approach has been instrumental in developing lasting partnerships and customer satisfaction. Our commitment to understanding and addressing our customers’ unique challenges has resulted in an outstanding NPS score.
Continuous improvement: For R2i, this remarkable score provides the motivation to constantly strive for excellence. We are committed to strengthening our services, processes and solutions to maintain this high level of satisfaction and to meet our customers’ evolving needs.
Partnership beyond IT: R2i’s success is attributed to the success of its customers. Our unwavering support for our customers extends beyond IT solutions to helping them achieve their business objectives.
As we celebrate this remarkable achievement, we remain focused on our mission: to be the IT solutions provider of choice for businesses of all sizes and in all sectors. The NPS score of 80+ testifies to R2i’s commitment to delivering reliable, customer-centric IT solutions.
R2i is a leader in Cloud Computing (Public, private and Hybrid), 24/7 Managed Services, Data Centre Solutions and Digital transformation.
Edwin, R2i’s cloud is the most secured and robust cloud solution : ISO 27001, ISO 27017, ISO 27018, SOC 2 TYPE 2, and TIER III. Our continuous improvement process will make sure your cloud environments always meet the latest security, compliance and maintenance standards.
Meet Edwin : https://www.r2i.ca/en/edwin-r2i-cloud/
R2i’s multiple Canadian-based ISO certified cloud infrastructure features x86, IBM Power, and SAP Hana offerings. R2i is headquartered in Montreal with offices in Ottawa and the GTA.