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IT Managed Services 2018-12-04T13:35:37-05:00

A complete IT department at your service

Your business is unique, but did you know that other companies in your industry face the same IT challenges as you? One of the things we often hear from CEOs and CIOs is that they wish they could focus more on their core business. At R2i, we offer peace-of-mind to similar organizations, with the knowledge that their network is monitored 24/7.

At R2i, we provide IT managed services for IBM Power Systems (IBMi, AIX, Linux and windows based infrastructures). We can manage either in the short or long term, part or all your environment, whether it is on premise, remote, hosted, cloud-based or in hybrid mode. Below some of the service offering:

  • Software – production support and maintenance
  • Systems Management
  • Backup Management
  • Installation and system migration
  • Operating system upgrades and fixes
  • Monitoring and Alert Management
  • Incident Management (24/7)
  • Preventive Maintenance
  • HA or DR tests
  • Authentication
  • Systems management
  • Data backup and recovery
  • Data storage and management
  • Network monitoring, management, and security
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Disaster Recovery

A Disaster Recovery (DR) plan provides a structured approach for responding to unplanned incidents that threaten an IT infrastructure, which includes hardware, software, networks, processes, and people. Protecting your investment in its technology infrastructure, and protecting your company’s ability to conduct business are the key reasons for implementing an IT disaster recovery plan. It allows your organization to maintain or quickly resume mission-critical functions following a disaster.

IT professionals view disaster recovery plans as an insurance policy for the inevitable. Hope for the best. Plan for the worse is our motto when it comes to building and testing an effective IT DR plan. From the planning and design through implementation and management stages, Disaster Recovery allows you to get back up and running quickly with minimal losses. We can work with you to develop a customized Disaster Recovery Plan based on your business and its unique needs.

Monitoring

As you know, a problem can occur at any time which can impact your infrastructure’s performance. To avoid mistakes, you must constantly and proactively monitor your infrastructure.

Our team allows you to focus on your core business activities. Our monitoring offer includes:

  • Enabling data-driven insights and decisions
  • Detecting problems early to prevent disasters
  • Improving productivity and performance
  • Planning and predicting budgets needs for IT upgrades
  • Preventing and reducing downtime and business losses

We favor using a central monitoring system that brings your data in one place as a way to maintaining infrastructure health.

Security

Keeping sensitive information secure from theft and vulnerability in today’s digital world isn’t easy. Even if you take every precaution with your online accounts and identifying information, there are many ways that information can land in another individual or company’s data management systems. The threats are daily and nowadays, companies need to be conscious of every imminent and potential threat.

Typically, these are some of the factors where companies fall short when it comes to security:

  • Failing to protect your networks and data from internal threats
  • Lack of understanding where your sensitive data resides because companies have not set policies to systematically and consistently categorize their data
  • Companies often tend to underestimate the necessity of managing their software vulnerabilities
  • Not adding security layers to data shared in the cloud
  • A lack of monitoring (IDS) and reporting to a tight control matrix
  • Not contemplating and reconciling the human element

Your peace of mind is important to us. Our threat assessment can lead to:

  • An improved regulatory compliance demonstration
  • Lowering total cost of infrastructure ownership
  • Reduced complexity
  • Infrastructure optimization
  • Optimized employee productivity

Today’s cyberattacks require strategic security intelligence. R2i can prevent, detect, and respond without you having realized you were even subjected to one.

24/7 Network Operation Center

IT environments have become increasingly complex and difficult to master for anyone who has not had extensive training in the field, as business performance requires a much sharper level of technical support than before. The impact of an incident can easily amount to millions of dollars and so, due to increased demand from our clients, we’ve created a new team within R2i to help our clientele: R2i’s 24/7 Network Operations Center (NOC).

The team’s members have essential skills which will help our new service offering succeed: know-how, availability, speed of service, analytical capacity, organization and interpersonal skills; they are very experienced and possessed the required technical expertise to meet your needs.

R2i’s NOC handles any requests through a single point of contact (SPOC). Our comprehensive monthly IT support plans will help your organization better predict the budget impact of your IT needs while maintaining your peace of mind knowing your systems are at their peak.

Day to Day Server Operations

Managing, protecting, and maintaining your server is one of our priorities. We’re always here to help you:

  • Protect client data by backing up storage pools
  • Position data appropriately in the storage hierarchy
  • Keep the database, storage hierarchy, and server operations working efficiently and always preparing for the next schedule cycle

We carefully schedule client and server workloads to achieve the best performance for your infrastructure environment.

Contact us Now

Become Tomorrow’s Organization Today!

Get in touch
Contact us Now
R2i logo R2i is specialized in information technologies, providing to our customer the best expertise and the best technical ressources available in the market, as well as custom solutions using cutting-edge technologies, that best suit your business needs and to drive growth.

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