IT environments have become increasingly complex and difficult to master for anyone who has not had extensive training in the field, as business performance requires a much sharper level of technical support than before. The impact of an incident can easily amount to millions of dollars and so, due to increased demand from our clients, we’ve created a new team within R2i to help our clientele: R2i’s 24/7 Network Operations Center (NOC).
The team’s members have essential skills which will help our new service offering succeed: know-how, availability, speed of service, analytical capacity, organization and interpersonal skills; they are very experienced and possessed the required technical expertise to meet your needs.
R2i’s NOC handles any requests through a single point of contact (SPOC). Our comprehensive monthly IT support plans will help your organization better predict the budget impact of your IT needs while maintaining your peace of mind knowing your systems are at their peak.