Creative ways to maximize value from your IBM service vouchers
IBM offers service vouchers to encourage customers to adopt new technology, but you get to decide how to get the most value out of these service vouchers.
R2i frequently helps our clients come up with creative ways to leverage their service vouchers and get incredible value.
Here are a few ideas you can consider:
1. Organize a training session for your team about a new technology.
One of R2i’s clients recently bought PowerHA, a hardware replication solution from IBM. They wanted inhouse training on the new technology, so they used a service voucher to have a PowerHA specialist from IBM come to their team remotely to teach a detailed module about the system.
They spread the hours out over several months to do a full training. Team members had the opportunity to implement the specialist’s suggestions, see the results, and then ask questions and troubleshoot at the next session. The organization ended up with a full training – completely free.
If your organization has recently bought new technology from IBM, consider using your service voucher for a detailed and personal training program to make sure you implement and use your new technology to the fullest.
2. Troubleshoot problems to improve performance.
Another R2i client did a go live on a new application and ran into some performance problems. They thought the problems were related to their database, so they went directly to the database specialist at IBM.
Completely for free, they got a virtual meeting with IBM’s database specialist to review their issues. They resolved the problem and significantly improved performance, but more importantly, they learned exactly what was wrong in the first place and how to solve similar issues in the future.
They were also able to record the virtual meeting, so team members can look back on it and use it as a resource at any time.
Too valuable to ignore
Don’t be afraid to get creative with your vouchers. They exist for your benefit as an IBM customer, and you’ll find that the IBM team is happy to use them for whatever will best support you. This is an extremely valuable resource – don’t let yours go to waste!